9v99 Privacy Policy

Introduction

Welcome to 9v99. We understand that your personal information is critically important, and we are committed to protecting the privacy and security of your data. This Privacy Policy describes how the 9v99 platform handles your personal information.

When you use the 9v99 website or mobile application, you consent to the collection and use of your information in the manner described in this privacy policy. Please read this policy carefully and ensure you understand our data practices.

We comply with international data protection standards and regulations and always work with your data transparently and responsibly. Please do not hesitate to contact us if you have any questions or concerns about your privacy.

1. Information Collection

1.1 Information We Collect

When you create an account at 9v99 and use our services, we collect various types of information. This information helps us provide you with safe and improved services.

A) Personal identification information

• Full name (as per government-issued ID)
• Date of birth and age verification information
• Gender and nationality
• Government ID number (for verification)
• Address and contact information

B) Contact information

• Email address
• Mobile phone number
• Postal address
• Preferred method of contact

C) Financial information

• Payment method details (bank account, mobile banking)
• Transaction history and records
• Deposit and withdrawal information
• Betting activity and balance

D) Technical information

• IP address and device information
• Browser type and version
• Operating system
• Cookies and tracking data
• Login times and activity logs

1.2 Methods of Information Collection

We collect information in various ways:

• Direct collection: When you register or update your profile
• Automatic collection: When you use our website or app
• From third parties: From payment providers or verification services
• Customer support: When you contact us

2. Use of Information

2.1 Why We Use Your Information

9v99 uses your personal information for various legitimate purposes necessary to provide and improve our services:

A) Account management

• Creating and maintaining your account
• Verifying your identity (KYC process)
• Confirming your age (18+ verification)
• Managing your profile and preferences

B) Transaction processing

• Processing deposits and withdrawals
• Process bet placement and settlement
• Provide bonuses and promotions
• Payment verification and fraud prevention

C) Security and fraud prevention

• Detect and prevent suspicious activity
• Ensuring account security
• Money laundering prevention
• Enforcing our terms and conditions

D) Communication

• Sending you service updates and notifications
• Providing customer support
• Promotional offers and bonuses (subject to your consent)
• Notifying important account information

E) Service improvement

• To improve our platform and services
• Analyze and optimize user experience
• Developing new features and games
• Conduct market research and analysis

2.2 Legal Basis

We process your information on the following legal bases:

• Contract fulfillment: Necessary to provide our services
• Legal obligations: To comply with regulatory requirements
• Legitimate interests: For fraud prevention and security
• Consent: For marketing communications (where applicable)

3. Information Security

3.1 Security Measures

9v99 implements advanced technical and organizational measures to keep your personal information secure:

• Encryption: All sensitive data is stored with AES-256 encryption
• Firewall: Advanced firewall systems prevent unauthorized access
• Regular audits: Independent security audits and penetration testing
• Access control: Limited employee access and strict authorization process
• Data backup: Regular and secure data backups
• Secure server: Hosting in high-security data centers

3.2 Data Storage

Your personal information is stored on secure servers protected by physical and electronic security. We use industry-standard data centers that are monitored 24/7 and have multiple layers of security.

3.3 Payment Security

All financial transactions are processed in compliance with PCI DSS (Payment Card Industry Data Security Standard). We do not store your payment information directly; instead we use trusted third-party payment processors.

3.4 Your Responsibilities

While we take all necessary steps to protect your data, you also have certain responsibilities:

• Use a strong and unique password
• Never share your login information with anyone
• Log out from public or shared computers
• Report suspicious activity immediately
• Be cautious of phishing attempts

4. Cookies and Tracking Technologies

4.1 What Are Cookies?

Cookies are small text files stored on your device when you visit the 9v99 website. They help us remember your preferences and improve your browsing experience.

4.2 Types of Cookies We Use

4.3 Managing Cookies

You can control and delete cookies from your browser settings. However, keep in mind that disabling cookies may prevent some features of our website from working properly.

4.4 Other Tracking Technologies

In addition to cookies, we may use:

• Web beacons: Pixel tags that track email open rates and site activity
• Local storage: HTML5 Local Storage for data storage
• Analytics tools: For analyzing user behavior and site performance

5. Information Sharing with Third Parties

5.1 When We Share Information

9v99 does not sell your personal information. However, we may share information with third parties under certain circumstances:

A) Service providers

We work with trusted third-party service providers who help us:

• Payment processing and banking services
• KYC and identity verification
• Customer support services
• Hosting and IT infrastructure
• Marketing and analytics services

All these service providers are required to comply with strict privacy and security standards.

B) Legal obligations

We may disclose your information if:

• Required by law (court order, subpoena)
• Requested by regulatory authorities
• To investigate fraud or criminal activity
• To protect the rights and security of us or others

C) Business transfers

If 9v99 is merged, acquired, or its assets are sold, your personal information may be part of the transferred data. We will notify you in advance of any such changes.

5.2 International Data Transfers

Your information may be processed or stored outside Bangladesh. We ensure that all international data transfers are made with appropriate safeguards and comply with applicable data protection laws.

6. Your Data Rights

6.1 Right to Access

You have the right to know what information we hold about you. You can request a copy of your personal data at any time.

6.2 Right to Rectification

If your personal information is incorrect or incomplete, you may request to update or correct it. You can also change much of this information directly from your account settings.

6.3 Right to Erasure

You have the right to request deletion of your personal information ("right to be forgotten"). However, we may be obligated to retain certain information for legal or regulatory requirements.

6.4 Right to Restrict Processing

In certain circumstances, you may request to restrict the processing of your personal information, for example if you dispute the accuracy of the information.

6.5 Right to Data Portability

You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transfer this data to another service provider.

6.6 Right to Object

You may object to the processing of your data for specific purposes, particularly for direct marketing.

6.7 Withdrawal of Consent

Where we process data based on your consent, you have the right to withdraw your consent at any time. This does not affect the lawfulness of processing prior to withdrawal.

6.8 How to Exercise Your Rights

To exercise any of these rights, you may:

• Log in to your account settings
• Email us at [email protected]
• Live chat with our customer support team
• Send a written request to our official address

We will respond within 30 days of receiving your request.

7. Data Retention

7.1 Retention Period

We retain your personal information only as long as necessary:

• Active account: As long as your account remains active
• Transaction records: 5-7 years (per legal and regulatory requirements)
• Verification documents: 5 years (per AML/KYC regulations)
• Marketing information: Until you unsubscribe
• Cookies and tracking data: 1-2 years

7.2 Account Closure

If you close your 9v99 account, we will:

• We will immediately deactivate your account
• We will delete unnecessary personal information
• We will retain data as required by legal obligations
• We will anonymize your data where possible

7.3 Inactive Accounts

If your account remains inactive for more than 24 months, we will contact you via email or other means. If you do not respond, we may initiate the process of closing your account and deleting your data.

7.4 Secure Data Destruction

When we delete your personal information, we ensure it is destroyed securely and irreversibly so that it cannot be recovered.

8. Policy Changes and Updates

8.1 Right to Make Changes

9v99 reserves the right to update this Privacy Policy from time to time. Changes may include:

• To comply with new legal or regulatory requirements
• To enhance our services and features
• To reflect changes in our business practices
• Based on user feedback and needs

8.2 How You Will Be Notified

In the event of any significant changes, we will notify you:

• By email to your registered email address
• By displaying a notice on our website
• By posting a notice to your account dashboard
• By sending push notifications to our mobile app

8.3 Acceptance of Changes

Continuing to use 9v99 after the revised Privacy Policy takes effect means you accept the new policy. If you do not agree with the changes, you have the right to close your account.

8.4 Last Update

This Privacy Policy was last updated on 20 October 2026. We recommend checking this page regularly to stay informed about the latest practices.

9. Children's Privacy

9v99 is not for persons under 18 years of age. We do not knowingly collect personal information from minors. If we learn that a child has provided us with personal information, we will promptly delete that information from our systems.

If you are a parent or legal guardian and believe your child has provided us with personal information, please contact us immediately so we can take appropriate action.

10. International Users

9v99 serves users in various countries. If you access our services from outside Bangladesh, please be aware that your information may be transferred, stored, and processed in Bangladesh or other countries where our servers or service providers are located.

Data protection laws in these countries may differ from those in your country. However, we ensure that all international data transfers comply with this Privacy Policy and implement appropriate safeguards to keep your personal information secure.

11. User Responsibilities

While we make every effort to keep your personal information secure, you also have certain responsibilities:

• Accurate information: Always provide accurate and up-to-date information
• Password security: Use a strong, unique password and keep it confidential
• Account monitoring: Review your account activity regularly
• Suspicious activity: Report any unusual activity immediately
• Device security: Ensure your device has up-to-date antivirus software
• Public WiFi: Avoid sensitive transactions on public or unsecured WiFi networks

Your account security is a shared responsibility between us and you. Your cooperation helps create a safer environment for everyone.

12. Data Breach Notification

If for any reason we experience a data breach that may affect your personal information, we will:

• Will notify relevant authorities within 72 hours of breach discovery
• Will notify affected users immediately
• Will explain the nature of the breach and potential impact
• We will detail the steps we have taken
• We will provide recommendations to protect your information

We make every effort to prevent data breaches and regularly monitor and update our systems to maintain the highest level of security.

13. Contact and Complaints

13.1 Privacy Questions and Requests

If you have any questions, concerns, or requests about this Privacy Policy, please contact us:

13.2 Complaint Procedure

If you believe we have violated this privacy policy or applicable data protection laws, you may:

• Direct contact: Contact our Data Protection Officer
• Written complaint: Send detailed complaint via email
• File a complaint with the regulatory authority: File with the relevant data protection authority

We take your complaints seriously and are committed to swift resolution. We will provide an initial assessment of your complaint within 15 business days.

13.3 Dispute Resolution

If a dispute arises between you and 9v99 regarding this privacy policy, we will first attempt to resolve it amicably. If that is not possible, the dispute will be resolved in accordance with 9v99's terms and conditions.